Refund and Returns Policy

We at Love Anaya Fashion want you to be delighted with every imitation jewelry, women’s accessory, or clothing item you purchase. If you need to make a return or request a refund, our guidelines are as follows:

1. Eligibility for Returns

• Original Condition: The item must be unused, undamaged, and in its original packaging with tags intact.
• Time Frame: Initiate the return within [X days] of receiving your order. (Adjust this to suit your policy—commonly 7, 10, or 14 days.)

2. Return Process

1. Contact Us: Email support@loveanayafashion.com or call our support line at +91-XXXXXXXXXX, mentioning your order number and reason for return.
2. Approval & Instructions: Our team will review your request and provide return instructions.
3. Inspection & Refund: Once we receive and inspect the returned product, refunds (or exchanges) will be processed in [X business days].

3. Damaged or Defective Products

• Immediate Reporting: Contact us within 24-48 hours if your item arrives damaged or defective.
• Replacement or Refund: After confirming the issue, we can send a replacement item or process a full refund, including shipping costs if the error was on our end.

4. Non-Returnable Items

• Final Sale & Hygiene Products: Customized items, clearance sale products, and certain hygiene-sensitive accessories (e.g., earrings) may not be eligible for returns unless they arrive damaged.
• Exceptions: Always check individual product pages for any specific return eligibility notes.

5. Shipping Costs for Returns

• Customer Responsibility: You are responsible for shipping costs unless the error originated from our side (damaged, wrong item shipped).
• Shipping Label: In cases of defective or incorrect products, we’ll provide a prepaid shipping label or reimburse you upon verification.

6. Exchange Policy

• Alternative Sizes or Colors: If you wish to exchange for a different size, color, or a similar item of equal value, follow the same steps as returns.
• Inventory Check: Exchanges will be processed once we confirm that the requested item is in stock.

If you have any questions about our Refund and Returns Policy, reach out to our Customer Care. Your satisfaction is our priority, and we’ll do everything we can to ensure a positive shopping experience.